Electricity distribution company Eko (EKEDC) has pledged to address the power supply situation in its network, while customers complain of inadequate power supply and billing estimates.
General Manager and CEO of Eko Disco, Dr Tinuade Sanda, during a customer forum held in Ajah and Ibeju, assured customers that management is aware of the issues affecting the power supply in the areas and so organized the platform to solve the problem. situation.
Sanda, who was represented at the meeting by Chief Financial Officer, Mr. Joseph Esenwa, said, “On behalf of the Managing Director/General Manager of Eko Disco, I would like to appreciate your support for our company as we cannot be in business without you. , our dear customers. We came here today to listen to your challenges, resolve them as our customer service team is on the ground, and the one we cannot resolve here today will surely be handled by our management team in your districts or at the head office.
Some of the customers and representatives from various Community Development Associations (CDAs) in Ajah and Ibeju explained the challenges affecting electricity supply in their respective communities. Most complaints were about inadequate power supply, while others were about metering, estimated billing, and security issues within the company’s network.
Esenwa appealed to customers and explained that while some of the complaints raised are specific to EKEDC, many were due to general issues affecting the electricity supply in the country.
On the issue of insufficient power supply, the CFO reported that Disco lately is not getting its fair allocation of supply from the national grid due to low power generation, and is managing the inadequacy it gets from the network the grid.
He however informed the clients of ongoing efforts to resolve the situation such as the CBN loans for Capex projects to TCN and Discos which will ensure the supply and rehabilitation of many electrical infrastructures to improve power supply in Nigeria. .
Regarding meters, Esenwa advised customers to connect to the Meter Asset Provider (MAP) program to obtain prepaid meters. He also announced the start of mobile counting within the company’s network and assured customers that the exercise will arrive in their areas in due course.
The CFO concluded by calling for continued support from customers, particularly in the area of combating energy theft, which contributes to the high bills that customers experience. Further, he urged them to duly inform their respective communities about it and engage their local security networks to arrest the perpetrators who mostly commit this heinous act at night.