Teleperformance hires Anish Mukker as new India CEO to implement major expansion plans


Teleperformance, a leading business process management outsourcing provider, is gearing up for aggressive expansion for Fortune 1000 clients with Anish Mukker as India’s new CEO.

GURGAON, India, August 17, 2022 /PRNewswire/ — Teleperformance, a global leader in omnichannel customer experience, plans to deepen its digitally integrated enterprise services and transformation solutions.

As the new CEO, Anish Mukker will focus on high-growth revenue strategies and further expand the company’s national footprint to serve customers and their end customers from a location of their choosing.

With 80,000 employees serving more than 200 customers in 70 cities across IndiaTeleperformance is committed to enabling local and global businesses to adapt to disruptive digital innovation and transform the customer experience at scale.

Like Teleperformance in India celebrates its 20th anniversarye anniversary, the celebrations are marked by expansion plans and new business from international and domestic clients in the retail, financial services, healthcare and technology verticals. With a “High-Tech, High-Touch” approach, Teleperformance India experienced unprecedented growth in the first half.

10 times Great Place To Work® certified in IndiaTeleperformance is investing in business expansion and recruitment with recently launched sites in Gurgaon and Hyderabad. Also, an Olympic-themed Mohali site and a DLF Downtown Gurgaon site will soon be launched.

Mukker has built successful growth businesses, delivered operational excellence and raised the bar for customer experience among customers of North America, Australia, Asia and Europe. At Amazon, he led the operations of the world’s largest marketplace, created unique operating models, and enabled a distributed workforce across India. His experience also extends to several major sales and mergers and acquisitions for financial services. Mukker also built australia BFS, multiplying its size by 10 in six years.

Prior to Amazon, Mukker led Genpact’s global sales, strategy and operations in Europe for financial services, based in London. He also served as Global Chief Operating Officer for Financial Services, driving the growth of the business.

As a strong advocate and sponsor of DEI (diversity, equity and inclusion), Mukker has been recognized by major industry trade bodies such as NASSCOM and other international industry associations.

As CEO of Teleperformace India, Mukker strongly believes that india benefit to the global economy went beyond language skills and labor arbitration. India provides access to deep pools of talent in customer experience, analytics and technology, which are now essential to major global industries. Mukker said, “With our Cloud Campus model, which allows individuals to work from anywhere with state-of-the-art security, access to our broad reach across Fortune 1000 companies, India will play a strategic role in the growth of Teleperformance globally. To support this expansion Teleperformance in India expects to be 100,000 strong people within a year and a half.”

Mukker concluded, “My primary focus will be to make Teleperformance India the hub of deep expertise and leverage global Teleperformance intellectual capital, to rapidly expand the reach of our services to international clients. I am excited about the growth opportunity the next decade can provide Teleperformance and the role India can play in driving the transformation agenda of the world’s largest companies. We are uniquely positioned to spearhead this growth, thanks to our close relationships with our customers and our years of experience in multi-country growth to provide our customers with simpler, faster and more sure.”

About Teleperformance India

Teleperformance in India has grown from a leading outsourced omnichannel customer experience provider to a digitally integrated business services provider and transformation solutions provider. Teleperformance in India provides omnichannel customer experience management, back-office services and transformation solutions to leading global brands across many industries.

With 80,000 employees serving more than 200 clients from more than 20 countries in 22 languages, Teleperformance India is committed to enabling businesses to adapt to today’s disruptive digital innovations and build long-term growth.

The entity in India is one of the 420,000 employees of the Teleperformance group worldwide and is the largest multicultural team providing integrated digital services to companies.


SOURCE Teleperformance


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